More Kodak Problems

Darrin bought me my Kodak EasyShare 5300 printer for Christmas in 2007.  In July 2008 I started having issues with it.  Here is my post in August for that:

Kodak All-In-One Printer

It’s happening again.  11 months after my issue originally started which was 6 1/2 months after getting it.  It’s not printing certain colors at all, it’s printing white lines in the pictures but here is a new issue, the black ink looks smudged like someone ran their hand across the paper after I printed something out.

I emailed Kodak support again to find out if they will help me the same way they did last year which was by sending me a new print head with new black and color ink cartridges.  I’m hoping they will honor their product by sending this to me again.  If not then I will just get another printer (when I can lol).

I have never had this issue with any other printer that I’ve had in my life.  My first printer was, well that was a dot matrix printer in 1989 lol.  I had nothing but problems with the paper slipping, it was back when the paper was all attached and it had those holes on both sides.  Anyway, my next printer which was in 1997 was an Epson printer, never had an issue with it.  That is until I spilled my beer on my desk and it got into the printer.  Then I bought an HP and I never had problems with it.  Then my next one after that was a Dell all-in-one printer.  The only issue I had with that was that they didn’t sell their ink at the store, only online.  Then Darrin bought me this and this is the 2nd time I’ve had the same issue.

I would still recommend the Kodak EasyShare all-in-one printers because I really like how it has the SD card slot on the front so I don’t have to upload my pictures from my camera to the computer just to be able to print a picture to a 4×6 glossy sheet of photo paper.  And I like how their software has the Kodak auto fix or whatever it’s called.

I also love that their ink is cheaper than other brands.  The black is $10 and the color is $15.  The ink package I just bought from Wal-Mart was $27 with taxes and it had 1 black and 1 color cartridge in the box.  Very inexpensive.  My Dell ink was $21 for the black and $25 or something for the color so I was spending almost $50 on ink.

I’m waiting for their response so hopefully it will be positive and not them saying well since this is your 2nd issue you have to buy a new print head but instead ok, we will send it right out to you.  I will edit this post when I get the email.

Edit: I got the email from them saying they are going to send me a new print head.  YAY!

Kodak

Well, today I received my new print head with a complimentary black ink cartridge, color ink cartridge as well as 5 sheets of 4×6 glossy photo paper. My printer is back to normal again. I hope it lasts this time.

I’m satisfied with Kodak. It’s a very good printer as I said before and I love that the ink is so cheap, that was the selling point you know? Darrin was ready to just go out and buy a new printer and I was like no this one cost you a lot of money, I’ll just deal with it. But why should I just deal with it if the problem can be resolved by emailing Kodak and asking them what to do? As I said, I’m satisfied.

Kodak

I sent an email to Kodak the day before yesterday and yesterday I got an email back from them asking for the serial number and the model number etc as well as my home address and phone number. I did the tests they asked me to do and it really pissed me off that all those tests sucked up an entire cartridge of color and black ink. That’s $22 of ink that is gone now.

Thankfully they are sending me a new print head because they think mine is defective but I wont be able to test out the new print head with no ink so hopefully they will send me new ink cartridges. I told them that it sucked up all my ink and so I have no more ink.

I will cross my fingers that they send me ink too and not just the print head. They are sending me an envelope to send them the defective print head as well and I will include the ink cartridges as well to show them that it’s brand new ink and it’s all gone. If they didn’t send me ink with the new print heads then perhaps sending them the empty ink cartridges will make them see that I was telling the truth and they will send me more ink.

Kodak All-In-One Printer

Darrin bought me a Kodak All-In-One Printer for Christmas 2007. He bought it on Shop NBC and it was a very thoughtful gift. It has a scanner and you can print directly to 4×6 glossy photo paper with its very own slot to keep the paper.

It has SD card slots for several different kinds of memory sticks so you don’t even need a computer to print your pictures from your camera. Just put the memory stick in the printer and it prints directly to 4×6 photo paper.

The scanner does a fantastic job scanning with its Kodak technology where it fixes colors and stuff. It’s a great product. It’s selling point is that the ink is cheaper. The black ink is $10 and the color ink is $15. Good deal right?

Last month, after I’ve had it for about 6 1/2 months, it started messing up big time. I bought brand new ink cartridges for it and it ate it all up and I barely even used the ink and it was printing with white lines and all of a sudden it stopped printing the red and yellow ink. Darrin bought another package of ink (black and color together is $22) and still no red and yellow. I cleaned the print heads with the basic clean and deep clean and mind you these are brand new ink cartridges and cleaning the heads ate up all the ink on these BRAND SPANKING NEW ink cartridges.

The black has like 1/3 left and the ink is less than 1/4 left and it has the ! exclamation point on it saying it is running out and I need more. I haven’t printed anything yet for crying out loud. BRAND NEW! This used to be a good kick ass printer, now it’s crap. All it’s good for anymore is for scanning, that’s it. And it was $250. What a total waste of money.

Update: Kodak did do right by me and they sent me a new print head which totally fixed the problem.  So please don’t let this blog post change your mind about buying a new Kodak All-In-One printer because it really is a good printer.