Two weeks ago I bitched that my Net10 phone was rubbish and I would like to give an update on that issue.
Last year I bought my Net10 cell phone because my old T-Mobile phone had been disconnected for a long time because I just never used it. It was an old phone I bought in 2002 and it wasn’t working anyway so I just let my service lapse. I bought my new Net10 phone so that I could ride my bicycle for exercise without worrying about not having the ability to call 911 if I had to.
On December 1st Darrin bought me a $25 phone card for my phone. I normally buy the $20 cards because they only have 200 minutes and the $25 card is a monthly plan with 750 minutes that don’t roll over. I don’t use my phone enough to need that many minutes, but it was a nice gift and I accepted it. I just assumed that I would keep the $25 plan so I wouldn’t have to worry about buying a card every month, I could just let Net10 charge me automatically with the plan. Bad idea.
On January 1st, Net10 was supposed to charge my debit card, but they didn’t and I was unaware until January 3rd. I went to make a phone call and my service was deactivated. I went to the Net10 website and clicked reactivate which brought me to the menu to buy time. I started up the $15 plan which is 200 minutes that don’t roll over. I figured, if I am going to do a plan, I might as well go with the cheapest since I don’t use my phone that often, but that didn’t work because my phone never activated.
I called Net10 and told them what happened and they told me to wait 1 to 24 hours for it to activate, but it never did so I called them on the 5th. They walked me through the process of reactivating the phone by going into the code entry mode. I punched all these numbers in and did everything the guy told me to. We were on the phone for a little over an hour and he came to the conclusion that my phone was the issue. He sent me a new phone and told me that it will come with an envelope to send my phone back to them. I wasn’t happy about that because I lost all of the games that I had bought for my phone.
I had to wait until Monday when the FedEx guy delivered my new phone. I activated it, but I thought I must have done it wrong because it didn’t activate. I waited an hour but nothing so I called them and they told me to wait 1 to 24 hours. If after 24 hours it doesn’t come on then call them back, and I did. They told me to wait an hour and if it isn’t working call back, which I did and the woman told me to wait another hour and I said no, I want my phone on NOW! Not in 1 hour, not in 24 hours, I want it on NOW! She walked me through the code entry bull again and it changed my phone number. Now all of a sudden my phone number was gone, but she told me it was ok, it will go back to my phone number, but it didn’t so she told me that I needed a new SIM card. UGH!
I had to wait for my new SIM card to arrive, when it came I called Net10 to activate it and they told me 1 hour. I called back in an hour saying it’s not working, so they said 1 hour. What the hell is up with them and 1 hour? I was sick to my stomach and Darrin had called and said he wanted to go to dinner. I didn’t want to go because I was too upset to eat, but he wanted to go so we went.
Saturday I called them as soon as I got up and I was on hold for 2 1/2 hours. I got so tired of waiting so I just hung up and watched Grimm on Hulu since I missed it because we went out to eat. I called them back and was lucky that I only had to wait 10 minutes. I spoke to a guy for 90 minutes and he kept telling me that I need to buy a new phone card. I kept explaining to him that I paid $15 and that was all I was willing to pay because why the hell should I keep buying phone cards if my phone isn’t working? He tried my debit card and despite the fact that my bank had $400 in it, the card declined so I gave him my master card number and that also declined. He told me that I need to call the bank and I told him absolutely not. 2 different cards from 2 different banks are not going to just decline when I know both accounts have money in them. The problem isn’t me, it’s you. He wanted to hang up on me because he didn’t know what to do and I told him to connect me with a supervisor.
I talked to a supervisor for at least 30 minutes and she couldn’t figure it out so she connected me with a tech person. Um… aren’t they all supposed to be tech people? I talked to him for another 30 minutes and he told me that there was an error with my account. He told me he was going to personally try to fix it and if he does by that night he would call me, if not he would call me the next day.
This morning I woke up and tried my phone and it was still not working. I went to the Net10 website and saw that the new and old phone were in my account so I called that direct number and was connected immediately. I asked them if I bought a new phone card and entered it, would my phone work? They said sure, go for it, so I did and it didn’t. I called back and gave the guy the whole story from the beginning and he walked me through the code entry mode BS again with 3 different codes. I gave him my phone card code and viola, time appeared on my new phone.
My phone works and I have 30 days with 200 minutes. That $15 card that I got never got put on my phone, but at this point I don’t really give a crap, I just want my phone to work and that’s all that matters. My phone number is different, but I didn’t really give the number to too many people so it doesn’t matter. All that matters is that my phone works and I will never do the plans again, I will just have to buy phone cards every month and deal with that.
I know what people are going to say, drop Net10… blah blah blah. Look, I was already told on Google Plus that I should just drop Net10 and go with a reputable phone company, but what people don’t realize is, I can’t afford to pay a reputable phone company for their expensive prepaid service. I hardly ever use my phone so I can’t afford to spend $50 or $100 a month for a phone I never use. I can’t really afford $20 either, but that is the only way to keep my phone active. As long as I keep up with buying phone cards, then I will be fine with what I have.
Now that is solved so I can go back to worrying about other things.