I went into a slight panic attack yesterday when I saw this message. I highlight several eBooks in my Nook, and I was looking for one particular highlight so I could copy the quote. I saw the quote in the “Your Highlights and Notes” app on my Nook HD+ and clicked open, but it wouldn’t because the eBook was no longer downloaded. I guess after so much time, your eBooks get deleted from your tablets to save room for more stuff, and to read them again you simply download them again. I can see that being a good thing, but I personally don’t want to have to do that. If I decide I will never need the book again then I will archive it, but otherwise, I see no reason removing it from my Nook.
This is my issue with this particular problem. I bought this particular eBook when I bought my very first Nook back in 2007, or was it 2008? I can’t recall, which brings me to my next point, the credit card number that was used is long gone since it is long expired and I was issued a new card. My credit card or debit card number changes from year to year or every couple of years, that is of course depending on if I lost my card and had to get a new one. At any rate, the card I have now is definitely not the same card I had way back when I bought this particular eBook. So how the heck am I supposed to download this again if I don’t have that old credit card number?
So this is what I did. I went to Google and typed “Nook Unlock Your eBook” and found a website that said to archive that eBook, then make it active again. I had to use my computer for this because I wasn’t sure if I knew my Nook password lol. It’s stored in my computer rather than my Nooks browser because I very rarely visit the Nook website. I went to Nook.com and clicked MY NOOK at the top, then signed in and clicked My Library. Then I found the eBook and clicked move to archive. Then I had to scroll up and tick where it says Show Active Items or Archived, and clicked Archived. I found the eBook and clicked Move to Active. I was able to download it without issue on my Nook HD+ after that.
I’m sure no one has had this issue, but just in case someone has and haven’t a clue what to do, this should help, at least I hope it does. If it did, let me know.