HP OfficeJet Pro 6968 Not Printing Color (SOLVED)

hp OfficeJet Pro 6968

It has truly been one of those days. I don’t know what happened, but all of a sudden today my printer decided it just wasn’t interested in printing color. I had a order that I was working on last night for my Etsy shop, and the person paid for her bracelet today when I reminded her of the link, and my printer kept printing the receipt in black and white. I was in a straight on panic. I did what I could today, but it still didn’t want to print, so I said fine, whatever, just give me a receipt. Then another order came in and again, black and white only.

I’ve spent the entire day trying to get my printer to print in color. I cleaned the print heads at least 5 times, but nothing worked. Finally I decided you know if this last time doesn’t work then I just don’t know what I’m going to do. It cleaned the print heads, then printed out a sheet with only the black, but this time I noticed it ask if I wanted a 2nd level cleaning. I thought yeah ok, yeah you do that. I let it do a 2nd level cleaning and it printed color. It asked if I wanted a 3rd level cleaning, and I probably should have done that, but I thought you know, at least it’s printing, so let’s just stop here, and I am glad I did because I printed out some cards that I use to hang my bracelets with and it actually printed in full color just like normal, except it looked better than before.

So there you have it. If and when you have this problem with this printer, and you probably will, clean the print heads and let it do a 2nd level cleaning. If you still don’t get color in your printout, do a 3rd level cleaning. I hope someone was able to benefit from my misfortune.



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