HP OfficeJet Pro 6968 Not Printing Color (SOLVED)

hp OfficeJet Pro 6968

It has truly been one of those days. I don’t know what happened, but all of a sudden today my printer decided it just wasn’t interested in printing color. I had a order that I was working on last night for my Etsy shop, and the person paid for her bracelet today when I reminded her of the link, and my printer kept printing the receipt in black and white. I was in a straight on panic. I did what I could today, but it still didn’t want to print, so I said fine, whatever, just give me a receipt. Then another order came in and again, black and white only.

I’ve spent the entire day trying to get my printer to print in color. I cleaned the print heads at least 5 times, but nothing worked. Finally I decided you know if this last time doesn’t work then I just don’t know what I’m going to do. It cleaned the print heads, then printed out a sheet with only the black, but this time I noticed it ask if I wanted a 2nd level cleaning. I thought yeah ok, yeah you do that. I let it do a 2nd level cleaning and it printed color. It asked if I wanted a 3rd level cleaning, and I probably should have done that, but I thought you know, at least it’s printing, so let’s just stop here, and I am glad I did because I printed out some cards that I use to hang my bracelets with and it actually printed in full color just like normal, except it looked better than before.

So there you have it. If and when you have this problem with this printer, and you probably will, clean the print heads and let it do a 2nd level cleaning. If you still don’t get color in your printout, do a 3rd level cleaning. I hope someone was able to benefit from my misfortune.

2018-03-05

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My New Kodak Hero 6.1 Office AiO Printer

kodak hero 6.1 AiO printer

My new refurbished Kodak Hero 6.1 Office AiO printer arrived today and I could not be happier.

The email that I received mentioned that I would not get a new print head or any ink, but since I had just bought a print head and a bunch of ink I should be fine. They also had to send me a new power cable because the one that belonged to my Kodak EasyShare 5300 printer wouldn’t work, but they didn’t charge me for that. They didn’t send me a new USB cable because the one I had would work, and did work. It sure is a good thing I didn’t get rid of my old printer before the new one came, I would’ve been in trouble if I had recycled the USB cable.

There are several features that my old printer did not have, nor have any other printer I have ever had in the last 17 years that I’ve been using computers. Wow, has it been that long already?

2-sided printing: This is a new concept to me. I have heard of it, but have never experienced it. I tried it as a test and was blown away. It was like someone had just shown me the invention of a thing called “sliced bread” and it blew my mind. It printed the 2nd page, then it sucked the sheet back in and it printed the other side. WOW! I’ve never seen anything like it.

Fax Machine: I used to be able to fax when I had Windows 98. I used my scanner to scan the sheet and since my computer was hooked up to a modem for the interwebs, I was able to use the modem to call a phone number. I was also able to receive a fax that would use my printer to print the fax, or I could just view it on my screen. So faxing is not new to me, but when I upgraded to DSL in 2001, I lost the ability to fax. Of course I have not tried that out, but I am sure when the time will come, it will fascinate me to no end.

Wi-Fi and Cloud Printing: When I got my Kodak EasyShare 5300 AiO printer, I read somewhere that there was a printer that you could print to from another computer through the Wi-Fi, but my printer did not have that capability. I found out that I could have bought a USB stick that when plugged in to my other printer would give me that ability, but it was something like $30 – $60, can’t recall the exact amount, but yeah… no. Couldn’t afford that. We didn’t really have Wi-Fi back then anyway, so it didn’t really matter. I looked in to it when we did get Wi-Fi, but the price tag was too high. I have this connected and it’s neat, but I am not quite sure how to print anything from my Nook or my cell phone yet. I went to my Etsy Shop with my Nook and clicked print on a customers receipt, but nothing happened. When I say nothing happened, I don’t mean that nothing printed, I mean that clicking the link didn’t do any good because a window to open a print dialog did not open. I’m sure it would work if I were using a Windows laptop or my Chromebook, but not my Nook. I haven’t tried my phone yet. It did give me an email address that I could send emails to and it would print out the attachments if that’s what I wanted to print, but that’s not exactly the type of thing I want.

kodak graph and line templatePrintable Forms: I actually did not see this one coming from a mile away. I actually found it by accident. I watched videos and never once did they mention you could print graph paper, ruled school paper, shopping lists, to-do lists, tic-tac-toe and sheet music of all things. I printed a sheet of graph paper and the wide ruled school notebook paper  and was completely blown away. It also has narrow ruled. I would be cool if it could suck the sheet back in and print on the other side, but I’m not going to push my luck.

Another feature that sort of blew my mind was the status monitor because it tells me how much paper I have in the printer. I don’t mean the page count, it says like I have 80% of paper in there. I can have 200 sheets in there, which is pretty freaking cool considering my other printers would only hold 30-50 sheets. It also tells me that my black ink is 100% while my color ink is 45% and that 2-sided printing is enabled. The little screen on the front of the printer shows me the image of how much ink and paper I have, but it doesn’t say a percentage. Not that I need to know, but still.

I’m pretty happy and impressed that I got this refurbished printer for only $89.99 plus tax and shipping for a total of $104 and change. It is on Amazon brand new right now for nearly $449.99, 6 new and used for $139.99. So yeah, I think I got a great deal. The newest version, the Hero 9.1 is sold on Amazon used right now for $199.50. It doesn’t have nearly as many buttons, and a giant touch screen, which I am sure would look awesome, but I am happy with what I have.

I loved my Kodak EasyShare 5300 AiO printer, but I really love this new one. It’s a shame that my old printer died on me, but I’m glad it did. I have had many good years with it, but I was due for an upgrade. I hope to have many years with this one and I look forward to my mind being blown away with the next thing when this one dies.

@Kodak Hero 6.1 Ordered

I have some good news for my printer problems. Thankfully I was able to borrow the money to buy a refurbished Kodak Hero 6.1 All-In-One printer. I went back into a chat text with Kodak and gave them the reference number for my previous conversation and of course they told me that to get this, I had to call the number, so I did.

They are sending me a refurbished Kodak HERO 6.1 Wireless Color Printer with Scanner, Copier & Fax. It was $89.99 plus $7.31 tax and $7.50 shipping, so it was $104.80. Not bad considering this printer is on Amazon for $449.99 (price keeps changing so it may be more or less when you click the link.)

The dimensions are around the same, or near the same as what I have now, so I don’t think I will have to worry about that. The woman I spoke with told me that it doesn’t have a power adapter, but they will ship me one. I asked how much that was going to be and she said nothing. Thank goodness because the email I got said the discount on that was $66.50. YIKES! For an adapter and power cord?

Another email I got from them said that this printer will not come with a print head or any printer ink, which kind of sucks, but I think they didn’t include it because I told them that I bought a printer head and more ink on Amazon. So thank goodness those aren’t going to go to waste, but it sucks because I was hoping to have it as a back up. But, ink has already gone through it from when I tried using it on my other printer, so it’s a good thing I am going to be using that because the ink would have dried out making it useless by the time I would actually need it.

I am very happy that this has a fax machine on it because I can count a dozen times when we had to go to a FedEx Kinko’s to fax something. I’ve been asked at least a dozen times if I could receive a fax and I could never say yes, so now I can.

The email I got said

“You will be receiving a replacement printer in 3 to 8 business days. If the printer replacement order is created after 3:30 P.M. Eastern Time (EST), the order will be placed the following business day.”

The woman I spoke with from Kodak told me that she was placing the order now (or when I was on the phone with her anyway) but didn’t mention that because it was after 3pm on Friday that it wouldn’t be placed until Monday, but that’s okay, I’m sure it won’t take that long to get to me. I am sure I will get a shipping confirmation as soon as they ship it out with a tracking number that I can obsess over and check it 20 times a day to see that it hasn’t been updated in hours. I have OCD lol.

So I look forward to receiving a new refurbished printer. It isn’t the newest model which is the 9.1, but I’m flexible. I am happy with what I have. I am sure we will have many years of fun printing, scanning, copying and faxing. It’ll be fun.

No More @Kodak Printer

kodak easy share all in one 5300

I have had my Kodak EasyShare 5300 All-in-One printer for many years. My partner bought it for me the year it came out. He bought it on one of those home shopping shows with a credit card. I believe it was the NBC home shopping channel.  I’ve had issues before and Kodak has sent me a new print head and it fixed it, in fact that happened twice. This time my issue is that it wasn’t printing anything, I was getting blank sheets. I figured the same problem was happening so I bought a new print head from Amazon along with more ink which I paid $40 for. Yeah, um… that still didn’t work.

I went to the Kodak website for help. I clicked the contact button and I spoke with a Kodak tech support via instant message through their website. I told them what happened and that I bought a new print head and new ink and I was getting blank sheets. He told me after about 20 minutes that it sounds like a hardware issue. In all fairness, my printer is pretty old. I would say it is about 6 to 8 years old, so I am sure it is just ready to die lol. He told me that he can offer me a refurbished Kodak Hero 6.1 for $89.99. I don’t have the money now, I have spent $55 this month on a print head and ink, so I can’t possibly afford to spend any more money considering I am down to about $15 in the bank and $15 on PayPal and I need every dime I can get to buy groceries, and we’re only in the middle of the month.

kodak hero 6.1

This is the Hero 6.1. It is a nice printer. Not only does it print and scan, but it also works as a copier and it has a fax machine in it and it is wireless, which means we can print from our respective tablets. But, without money, there is no way I can afford this.

I had to close my Etsy shop because I can’t print shipping labels or receipts. I reopened it because I really need the money to survive this month. $30 isn’t going to go very far. When someone buys something on my Etsy shop, they will get a receipt via email so I really don’t have to print a receipt, and I can bring all packages to the post office to mail them, it will cost me twice as much in postage, but I am still in business without my printer.

I told the Kodak tech support guy that I can’t buy the printer now, but I would love to have the option next month when I have the money and asked if I could still buy it and he said to keep the chat reference number and to open a new support chat and mention the reference number when I am ready, which I will.

After I left the chat I tried printing again and it did print the demo sheet, but it was all blue. I tried to print the calibration sheet and it printed it with the blue and the red, although it was more pink. It didn’t print any other color. I tried printing the back of my friendship bracelet business cards which is all black text and it was a blank sheet. I tried it 5 more times and got 5 more blank sheets. I definitely need a new printer.

The Hero 6.1 is $366 on Amazon and they sell the refurbished ones for $100 so $11 less is good. I would have to pay for taxes and shipping, so I’m sure it would come to about $110 to $120, but that is still better than $366. Who knows if I will be able to buy it though. If I get a bunch of orders then I might be able to (hint hint wink wink).