You have the wrong number!

wrong number

You know how maddening it is when you get a new phone with a new phone number and people keep calling you because they still think their friend has that number, but they don’t because they lost it when they stopped paying for their phone.  I have been going crazy since mid-December when I got my new HTC One V from Virgin Mobile.

They don’t call me everyday, but sometimes they do, and it’s always a recording in Spanish.  Since I don’t speak Spanish, I could never figure out what the recording said.  When the recording ended, the phone would go dead.  I didn’t spend too much time waiting for that to happen because it was a long speech every time.

I called the phone number and got a person and asked who they were and they told me they were a school.  I told them what happened and they said they were sorry and they would fix it.  Weeks went by and I continued getting these phone calls every few days, mostly in the evenings, and sometimes twice a day, one right after the other.  I would just hang up and deal with it, and it wasn’t as annoying in the beginning as it was toward the end when I was ripping what hair I had left out of my head.

I called them another 2 or 3 times sometimes almost yelling because I was so frustrated.  They explained that it was an automated system and that they were searching for my phone number, and of course I had to give them my name and number so they could search and call me when they found it and removed it.

The phone rang at 6:30am on Monday morning and woke me out of a dead sleep.  I was FU-RI-OUS!  I tried going back to sleep, but I just lay there fully awake for the next couple of hours.  I didn’t call them until the next day because I didn’t want to end up being too angry and yelling.  After all, it isn’t their fault this is happening, it’s the fault of whoever owned my number previously who never called the school to give them a change of phone number.  When I did call, they already knew it was me before I even told them.  They told me that they have been working hard to find my number and would call me.  I wasn’t angry, in fact I was laughing and I had a smile on my face.

I did figure out how to block that automated number from calling me.  I had to add them to my address book and then hit block, but that only keeps me from hearing the phone ring.  The recording leaves a message so the phone still chimes when I have new voice mail.

The phone rang at 9:20am this morning and it was the school, but it was a live human and not a recording.  They were calling me to tell me that they found my number and were able to remove it from their system successfully, they told me that if I got another call to just call them back and they will find out why.  I can’t tell you how happy I was to receive that phone call.  I was laughing and I had an ear to ear smile.

I got my phone on December 23rd 2012 and today is February 5th 2013.  Why did it take so long to get my number out of their system?  Well, I really don’t care, I am just glad that it is out and I never have to hear recordings in Spanish again.  That is until I have to get a new phone number again.  I better do what I can to keep this phone number lol.

Microsoft Support Center Scam

Today was a very good day.  I played EverQuest 2 for a couple of hours and I was having a ball.  I was video chatting with a friend of mine with Google Plus Hangouts when the phone rang.  I looked at the Caller ID and it said Unknown Name Unknown Number.  I never answer the phone when it says that, but Darrin does sometimes.

The phone first rang at 6:38pm and I guess Darrin answered it, but then he hung up on them.  They called again at 6:41pm and Darrin ran into my room and told me not to answer it, but I did anyway.  He whispered to me telling me that it’s a scam.  I was trying to hear what the guy was saying, but I had Darrin whispering to me while my friend was talking on my computer and I had to go into the hallway just to hear what this guy was saying.

Whoever was on the phone was asking me if my computer was on and at first I thought yeah yeah yeah and my refrigerator is running too, I guess I better go catch it, right?  I thought it was a crank call, so I asked “Who is this?”  He told me he was from Microsoft Service Center.  I asked him what he was calling for and he told me that I had viruses on my computer and that I can turn it on now.  I told him that he must have the wrong number because I don’t have a virus, but he insisted that he had the right number.  I couldn’t understand why he was telling me that I had a virus and that I had to turn my computer on, I mean, it was on because I was video chatting with someone.

I was getting a bit miffed with having people trying to talk to me while I was on the phone and with this guy telling me that he was from Microsoft and that my computer had a virus.  I asked him for the phone number where he was calling from, and he gave it to me.  (213) 221-3528.  I told him that I would call right back, but I was really going to Google the number so I could find out whether anyone else had gotten a call from that number before, but I didn’t find anything credible because it wasn’t on the caller ID so nobody else had complained about it.  I remembered that he said he was calling from Microsoft Service Center, so I Googled that and got a toll-free number 1 (866) 587-1775 and called them.

I spoke with an Indian man who I explained what happened to me when we got a scam phone call from “Microsoft Support Center” and he told me that Microsoft will never call me.  I agreed it sounded a bit suspicious, I figured he would tell me that there was nothing to worry about and that I should be fine, but instead he told me that they probably put a virus on my computer.  He asked me to open the Internet Explorer browser and go to a specific website, which now I can’t remember and for some odd reason it isn’t in the history.  He had me enter a code and run a program that will allow me to text chat with one of their operators named Deborah.  The program window said “My Tech Guru’s” on the top.

The man I was speaking with told me to continue the conversation online with “Deborah” and hang up with him, I assume so he can take another phone call.  She told me that she would use that program to take over my computer so she could find any viruses that I might have gotten from these people who had called me.  I really don’t know how that would be possible considering I never click a pop up ad and I never read or click links in spam emails.  The only thing I ever do is go on Facebook and Twitter, check my emails, and play video games.  The only time I ever click a link is in Twitter and Facebook when I’m reading news articles or signing petitions.  I don’t really see how I could get a virus.

I asked “Deborah” several times if this was going to cost me anything and she wouldn’t give me a direct response.  She asked my permission to control my PC and I kept asking her if it was going to cost me anything and again, she skirted the issue.  She told me that she had to find out what was going on first before she would respond.  I think I asked her 2 or 3 times before she took over the computer.

She clicked Start and Run and typed something, but I can’t recall what it was.  A window took forever to load and she ran it twice and the window she was waiting for finally came up twice.  She looked around and then closed the windows.  Then she clicked run again and typed cmd and opened the command window and typed a few things, then finally opened an events window which she scrolled through and found all these things that had errors like Bonjour and Chrome.  I’m not sure what Bonjour is, but it’s always been on my computer.  I know that the Chrome errors are probably from every time it crashes.  I’m sure Bonjour is constantly crashing, but she told me that those were viruses.  Yeah, Chrome is a virus… whatever.

She stopped poking around my computer and began talking to me about what she needs to do to fix my computer.  She told me that it needs to be fixed today, like right this minute and I began asking her again, how much is this going to cost me?  I think I asked 6 to 8 times before she finally told me that it was going to be $117 for a quick fix or $199 for a whole year.  I told her that I had around or about $50 in the bank and that there was no way I could afford that.  She tried getting me to change my mind for about 5 minutes and I explained to her that I had no money, so she gave me a better deal, $69.99.  I told her no way, I have less than $50 in the bank.  She asked me how much I could afford and I said $20, and even then I still can’t afford that, I have $50 in the bank.  She lowered it down to $39.99.  I said Deborah, we are in the middle of the month, that will leave me with $10 for groceries for the next couple of weeks.  You can’t do this to me.

UGH!  She tried getting me to pay her $40 but I kept telling her it was not easy to feed 2 people on $10 in 2 weeks and I told her maybe when I get more money, but I can’t promise anything.  She was having trouble letting me go, but I had to tell her that I had to go.  I revoked her permission and closed the window.

The phone call started at 6:38pm and then I called Microsoft Service Center at maybe 6:50pm and by the time I exited the chat with Deborah, it was probably 8:15pm.  I had wasted so much of my time on this issue for nothing.

After I got off the chat with her, I was going to Google Microsoft Service Center, but then as I was typing, the auto thing dropped down to finish my sentence with Microsoft Service Center Scam.  I clicked that and it showed me a list of things.  One from Microsoft itself…  Avoid Phone Scams is from the Microsoft website.  They also have this Microsoft Safety Scanner which is FREE!  Although, it’s probably not going to fix anything, but at least it might tell me what’s going on.  I’ve been scanning my computer with that for the last 3 1/2 hours and it has found 6 infected files.  It’s not even halfway done so I expect it’s going to run all night before I finally find out what’s going on and what my options are.

I was Googling for more information that I could use for this post and guess what I found out?  I Googled that phone number that I called and found that THEY too are a scam, and I let them take control of my computer.  866-587-1775.  Then I found them again on the Microsoft website.  Well, so much for a search engine giving me credible information.

My suggestion is that if you get a phone call from someone saying they are Microsoft and telling you that you have a virus on your computer, hang up!  Don’t call Microsoft Service Centers, just go directly to the Microsoft website and scan your computer.  I’ve been using Avast Antivirus because I can’t afford to keep paying Norton every year for their updates, but now I see I’m gonna have to get another antivirus because this isn’t showing me the 6 viruses that the Microsoft Safety Scanner has found so far.

I hope this will all be fixed by tomorrow so I don’t have to worry about it anymore.  We’ll see.

Update: I forgot to mention that “Deborah” told me to change my email and bank passwords.  I did, and I also changed my Facebook password just in case.

Update: Last night when I wrote this, I said there were 6 issues.  When I got up at the ass crack of dawn I noticed that it had finished scanning, but it wasn’t at the scanning screen anymore so I didn’t know how many issues were found.  As far as I knew there were still only 6, and those were just on the C drive.  I have 2 hard drives, my old 320GB hard drive which won’t work with my new motherboard as the main hard drive, so I use it as my backup drive.  Then I have my new hard drive which is my main hard drive and is the E drive.  The window said that there were 3 issues, 2 of them were on the C drive and they were a Scooby Doo theme which I haven’t used in more than a decade, and then the E drive showed 1 issue which I can’t even remember the name now, but it had the word fun in it so it must be evil right?  LOL.  I let the Microsoft Safety Scanner remove all affected files and then it rebooted.  As far as I know there aren’t any issues, but I will keep that scanner around and do quick scans from time to time.  I’m not really worried about it anymore.

DO NOT CALL!

National Do Not Call Registry

Telephone numbers placed on the National Do Not Call Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. Read more about it at http://www.ftc.gov/opa/2008/04/dncfyi.shtm.”

I’m very curious about this because despite my being on the Do Not Call registry since 2007 when they first announced it, I still get calls.

Recently it has been calls from a telemarketer trying to sell us diabetic supplies. First they ask for me by name then they ask how many people in the house are diabetic. The first time I talked to them I said there are 2 people who are in the house who are both taking pills to control their diabetes with diet and exercise and we don’t need any diabetic supplies. The guy I spoke to was satisfied with not getting a sale and hung up. But for some reason didn’t take me off of their list like I asked him to.

The phone number that called was 682-227-6805 and the caller ID said the name was “Texas” but now I’m getting calls from 302-752-1422 where it says Unknown Name. The last time that “Texas” called us was on Sunday 12/12/2010 at 7:36pm. First of all, that’s so not cool to call on a Sunday. Second of all, they have called us for months, sometimes as late as 10 or 11pm.

The other phone number I think we’ve gotten twice already. Darrin chewed them out on the phone, I think last night. It’s his day off, he doesn’t want to get these calls on his day off.

Ok so I Googled the phone number and it shows me this website 800notes.com where you can look up a phone number and you can read what other people had to say about this phone number calling you. The 2nd phone number (302-752-1422) has 17 pages of people complaining about that phone number (see link).

Well, besides complaining about these phone numbers on the 800notes.com website and in here, I will file a complaint with the FCC website. I already went there and started filling out the form but they want to know the last 3 times they called. I can only give them one time because I didn’t log their calls. So in order for me to know this information to give a proper complaint, I’m going to have to type out the date and time they call until I have 3 or 4 times to complain about. Not just on the 302 number but the Texas one too.

It’s already a hassle having them call me, now I gotta log every time they call? Sheesh! I shouldn’t have to do this, you know? I shouldn’t be getting these calls in the first place if I’m on the do not frigging call list! But I will do it because it is my duty to let the FCC know they are harassing people with their constant phone calls.

Credit Card Theft

I wasn’t going to blog about this because I had resolved it with the bank so it was a non issue.  But I did a search on it and find that it is a huge issue.

This company who goes by many different names, or maybe, possibly there are many companies doing the same thing.  One of the names is MyLiberia.com, another is Digismarket.  The name on my statement is Electronic Business Res.  They charge you $4.95 for services that are never rendered.  They are an online bookstore or so they say they are, selling e-books but you never get an e-book.  You don’t even get an email telling you that they are ripping you off but in the bank statement it gives me a transaction number and a phone number which is out of service.

As I said I wasn’t going to blog about this but I feel that it’s something that people really need to know about.  Make sure you check your bank statement or credit card statement often to make sure it’s not there.  Or better yet, call the credit card company or your bank and just request a new card so you can have a new credit card number just in case.

Good luck

Skype Vs. Vonage

I’ve been seeing these commercials for Vonage constantly on tv about how they are better than the telephone company because they only charge you $30 per month and you use your current internet connection to connect to your phone service.

What about Skype?  Skype has phone service that works with your WiFi connection and it’s only $2.95 a month.  Since it works with your WiFi connection at home you can also use it at WiFi hotspots like the cloud (whatever that is) and t-mobile hotspots. They have a USB phone, 2 WiFi phones, even a video phone. You can call anyone who uses Skype for free if you only want to call other Skype users.  Or you can also call landlines and cell phones for $2.95 per month.  You get a phone number that only costs $30 per year.  Their best phone is the black WiFi phone that is on sale right now for $129.99.

They have a phone that is currently only in europe right now that uses the 3G network but I guess you can use it like a cell phone because you can make a call anywhere, you aren’t limited to WiFi hotspots like the ones I just talked about in the above paragraph.  I look forward to that coming to the states.

Right now I use Skype on my PSP to make phone calls.  I don’t have a phone number for it but I do have the option and since I am signed up with their unlimited calls to US and Canada they have given me a $30 coupon for a phone number for 1 year.  I don’t want to use it for my PSP because I won’t have it turned on long enough to receive phone calls.

Personally, if I had to choose between Vonage and Skype, I’d choose Skype, especially if I was on a budget.  Also I can take my Skype WiFi phone with me wherever I go because it will work wherever there is a hotspot like Starbucks, McDonald’s, Hotels, Airports, your friends and relatives houses etc.  With Vonage you are limited to only being able to use it at home.

Edit:  Ok I was looking at the Skype phone on their website and was watching a video (take a tour) and it was saying “for just pennies a minute”.  So maybe you have to do the Skype as you go or I don’t know, maybe it works with the monthly subscription.  The only way to know for sure is to get the service and find out I guess.  Skype as you go gives you a bit more freedom to be able to call other countries if you have to call people who are in another country and you only pay a few cents to about 20 cents a minute depending where you are calling.

Directory Assistance

Do not call 411!  Get a phone book for crying out loud.  Are you that lazy?  There is also a free 411 that you can call that doesn’t cost you a dime, all you have to do is listen to an advertisement which is less than 30 seconds out of your day.  1-800-free-411.

Here are the facts about 411.  I just got my phone bill and it shows 3 411 calls billed at $1.50 each for a total of $4.50.  You are allowed 1 free 411 call now.  Before it used to be 3 free 411 calls but now it’s just 1.  But that’s not all.  They have also itemized it in Local Toll category with 661-411-0000 which brings that total up to $5.97 so for 3 411 calls it cost me total $10.47.  That’s $10 too much.  For 3 calls!  Get it?  Look below.  I pasted directly from my bill just in case you don’t believe me.

Directory Assistance
Local Directory Assistance
4 Call(s) placed
1 Call(s) allowed
1-04        3  Call(s) billed at $1.50  each                              4.50
Local Toll
Item
No. Date Time Place Called Number Code        Min Amount
Itemized Calls
1-05 9-14  1045A   NATL411SVC   661 411-0000 N             1           1.99
1-06 9-17   544A   NATL411SVC   661 411-0000 N             1           1.99
1-07 9-24   217P   NATL411SVC   661 411-0000 D             1           1.99
Total Itemized Calls                                                      5.97
KEY TO CALLING CODES
D Day                   N Night/Weekend
Total Local Toll                                                          5.97

Why is it so hard to just pick up a phone book? They waste so much paper and kill so many trees so that you may look up a phone number for free. You can also go on your computer and look it up at www.yellow.com or www.yellowpagesonline.com or whatever.  But for god sake, stop using 411!

Holy Cow!

The Holy Cow! Milk delivery service came just before 7:30am with my groceries all bagged up and ready for me.  I wasn’t quite expecting a regular car but more a truck advertising their business but what can you do?  I think they should have those magnets that you stick to the side of your car that has the Holy Cow name on it with the phone number and website address so people know.  They also now have that window lettering, you know like you see the stick figures on the back of the mini van or SUV’s, they can put that on their cars that they deliver with.

When Ron pulled up to my house he opened his trunk and pulled out a milk crate with the bags of groceries in it.  Of course I didn’t walk over to the car to see what else he had in there but it didn’t look full of milk crates.  They need some major advertising ya know?

I’m very happy with my order but I think from now I will be placing an email order or phone call order then give the delivery guy a check.  Not that I don’t trust them because of that one comment but because I just don’t trust anyone lol.  What can I say, I’ve been screwed my entire life.

Kodak

I sent an email to Kodak the day before yesterday and yesterday I got an email back from them asking for the serial number and the model number etc as well as my home address and phone number. I did the tests they asked me to do and it really pissed me off that all those tests sucked up an entire cartridge of color and black ink. That’s $22 of ink that is gone now.

Thankfully they are sending me a new print head because they think mine is defective but I wont be able to test out the new print head with no ink so hopefully they will send me new ink cartridges. I told them that it sucked up all my ink and so I have no more ink.

I will cross my fingers that they send me ink too and not just the print head. They are sending me an envelope to send them the defective print head as well and I will include the ink cartridges as well to show them that it’s brand new ink and it’s all gone. If they didn’t send me ink with the new print heads then perhaps sending them the empty ink cartridges will make them see that I was telling the truth and they will send me more ink.

Skype Phone Number

Well, I’m sorry to say that I will not have a phone number for Skype. I refuse to pay $24 a year to have a phone number when I wont have it turned on enough to need a phone number for it. And that was with a $30 discount. And I’m not even sure if that discount was for the first year or not. I’m not going to have Skype running or even have the PSP running constantly so it’s just not worth it.

If I want to use it to call someone it will only be because either Darrin is on the phone and wont let me use it or if were not even home and I am too cheap to use the cell phone and we are near a Wi-Fi hotspot.

Which reminds me, I am gonna need to find out how to use the AT&T WiFi hotspots with my PSP. I know it works with my laptop but I can’t get it to work with my PSP. T-Mobile has Wi-Fi hotspots too but since I get AT&T hotspots free because of my DSL why pay more when I will probably only use it once a year you know? I’ve yet to even use it as it is.